TERMS AND CONDITIONS
BY PURCHASING OR INQUIRING ABOUT AN ITEM ON THIS WEBSITE, YOU AGREE TO THESE TERMS:
. Shipment will usually be issued within 48 hours of purchase unless otherwise specified and using the most appropriate service depending on the size of the piece and the recipient country address.
. Small size items will be dispatched via Royal mail 1st class signed for to any UK national address and via standard courier for international shipment.
. Medium and large size pieces will be dispatched via standard courier for any national and international shipment.
. Please be aware that deliveries will take 2-5 working days to any uk national address(with royal mail 1st class service or standard courier service) and 4-10 working days
(via standard international courier service) to other destinations listed in the shop online. please contact me at (or click on)for a quote if you require a faster national or international courier service.
. Please note that I am not responsible for any item lost, delayed or mishandled in the transit.
. Any standard and express courier service I use requires a recipient phone number that will be used only for delivery purpose, unfortunately no shipment is accepted without your landline or mobile number.
. ALL shipment services are provided with a tracking number and require the signature of the receiver at the point of the delivery.
. I will always try to use the safest, quickest and proportionally cheapest shipment method depending on the size of the item but again, I am not responsible for any item lost, delayed or mishandled during the transit. You can apply for an additional insurance at your expense contacting me at (or click on)before your purchase, I will then be able to contact my transporter and get back to you with a total detailed quote.
. Any item must be delivered to a complete local address, private or business, no shipment will be processed to PO box addresses or Army bases.
NON-DELIVERABLE OR UNCLAIMED ORDERS:
You will be liable for all of the cost of relabelling and return of items left unclaimed, refused or undelivered due to negligence or absence at the moment of delivery or for providing incorrect or incomplete shipping information.
■CUSTOMS AND IMPORT TAXES
. I do choose various materials in the fabrication process. Some of them are named and/or listed in the description of each piece.
. Most of my pieces are composed of natural feathers which have been washed, treated and dyed by professional and renowned companies in order to respect the essential hygiene requirements, national and international.
. Other restricted material I use could be cotton, silk, real gold leaf, real silver leaf, real copper leaf and semi-precious stones (named in the piece description section).
. The most part of my stock of feathers comes from international renowned suppliers who are themselves provided by serious farms constantly under veterinary control to respect the high hygiene standards. The type of feather is visible in the description section.
. Any other feather element from diverse origin is again hygienically treated to respect the standards and be suitable to be mounted on a head or face ornament piece. In this case, the type of feather and its origin is visible in the description section.
. Lawmakers of most countries deem certain items prohibited or restricted.
It is your responsibility at any time to be informed regarding the customs and import restrictions applicable in the country in which the item will be delivered to or brought into by you, or on your trip back if the item has been delivered to a UK national address (e.g. for regulations about feathers, cotton, silk, precious metal leaf and semi-precious stones) BEFORE purchasing.
. Therefore, I am not responsible for any item stopped or confiscated at custom controls or consequently for any fine or other sentence due to the buyer’s negligence and lack of information.
. Please note that you are entirely responsible for any customs and import taxes that may apply in your country, therefore please check what the import duties and customs laws are in the country in which you wish the item to be delivered before purchasing.
. I am not responsible for delays due to customs.
■REFUNDS AND RETURNS
. The maximum attention has been given to the choice of the materials and technique in the long fabrication process of each handcrafted piece and illustrating it as clearly as possible in every picture on this website. Consequently, please understand that I cannot offer any returns.
However, if for any reason, you are not completely satisfied with your purchase, I will be happy to exchange the piece within 10 business days provided that a suitable alternative exists in stock.
. Any piece returned to me for exchange must be shipped pre-paid in its original packaging.
. You must keep all packaging items and/or maintain the piece secured and protected in the box as it was opening it IF you are uncertain of your choice at the moment of reception of your purchase.
■Recapitulating, before processing the return:
. Please contact me within ten business days upon receipt of your item via email at (or click on).
. An agreement must be reached between us for a suitable alternative if available.
. The item must be returned in its original condition in the original packaging with all the items that were included in it.
. The item cannot be worn, used or damaged.
. You will be liable for any return shipping cost, national or international.
I will be unable to offer any exchange if all of these points are not respected, therefore, I also reserve the right to process the exchange only upon receipt and after examination of the returned item.
. Unfortunately, absolutely no return option is offered for custom-made orders.
. I may collect the following information at the moment of the checkout only for delivery purpose:
contact information including email address or/and mobile or landline number where necessary
full delivery address
. Whenever you provide information I will only use this in line with all applicable data protection laws, including the General Data Protection Regulation (GDPR)
. I will NOT sell, distribute or lease your personal information to third parties unless I have your permission or are required by law to do so.
. I do NOT store any credit card details.
. I am committed to ensuring that your informations are secure. In order to prevent unauthorised access or disclosure, it has been put in place suitable physical and electronic procedures to safeguard and secure the information collected online at the moment of checkout.
. The checkout process is secured by HTTPS / TLS encryption and it is safe.
TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.
. Again, I do NOT store any credit card details.
Due to the status of my business based in the United Kingdom, no VAT value is applicable in UK or other countries on any item on sale.
The total price is payable by the customer for the item(s), regardless of the address for delivery.
Customers are therefore not entitled to any discount or refund to account for the differences in tax unless otherwise specified in the item online checkout detail or invoice.
Other components of the total price at the online checkout or on the invoice, including delivery or packaging charge may vary for each customer depending of the destination and the courier service type or the container type.
I do choose various and safe materials in the fabrication process. Some of them are named and/or listed in the description of each piece.
My MASKS TO WEAR are lined with cotton or silk and can be decorated with real or imitation gold, silver or copper leaf.
Most of my pieces are composed of natural feathers which have been washed, treated and dyed by professional and renowned companies in order to respect the essential hygiene requirements, national and international.
I DO NOT assume any legal liability or responsibility for an allergic skin reactions or illness suffered as a result of wearing or be around any of my products.
Please do not hesitate to contact me via email at email@example.com (or click on)if you do have a particular allergy to a component that might be used in the fabrication of such handcrafted item BEFORE purchasing.
CARE AND MAINTENANCE DISCLAIMER
As already mentioned, most of the pieces I create and handcraft are made of high quality paper mache or other natural base decorated with feathers which are all sensitive to various elements.
In the case of a mask to wear, I would recommend doing so as much as possible away from direct humidity sources like prolonged exposure to deep fog atmosphere or, for example, rain when worn outside.
Prolonged exposure to these elements could affect the shape, the appearance and the colour of the mask and might cause irreversible damage to the mask base and/or feathers.
If the mask is worn inside, I would recommend paying particular attention and stay away from fire (such as candlelight flames).
My masks to wear or interior decoration masks are NOT treated with flame retardant spray.
When choosing to display your mask to wear or your interior decoration mask, I would again recommend doing so away from prolonged exposure to direct sunlight* and, again, certainly away from humidity source* and candlelight flames.
*Prolonged exposure to direct sunlight deeply affects the colour of the materials and the humidity deeply affects the shape of it.
A glass, acrylic dome or case is an ideal solution to display and preserve your piece away from dust, humidity and eventual candlelight flames.
When necessary, the dusting operation must be done VERY DELICATELY with a soft fan-shaped makeup or artist brush (but not on pieces with ostrich feathers) on the mask front and flat feathers or simply with a light blow (more appropriate on pieces with ostrich feathers).
The use of any vacuum cleaner, dusting cloth or fluffy duster would damage the shape and/or the materials permanently.
I DO NOT assume any responsibility for any damages to my products due to the buyer’s negligence.
I DO NOT assume any legal liability or responsibility for any negligence of the buyer exposing the piece to or being in contact with elements that could cause self-harm or harm to other persons.
I reserve the right to alter these Terms and Conditions at any time.